Support Hours

Mon - Fri, 8:00 - 18:00

24/7 Roadside Line

+91-9860632990

Claims & Support

support@drivezenoguard.info
Nationwide Emergency Support

24/7 Roadside Assistance, Wherever You Break Down

From a dead battery on the highway to a flat tyre in the city, DriveZenoGuard's dispatch network reaches you fast, resolves the issue on the spot, and gets you back on the road.

30 min

Avg. Response Time*

Pan-India

Dispatch Coverage

24/7/365

Live Support Line

1,200+

Partner Garages
What's Included

Every Roadside Service, Covered End To End

Our roadside benefit is bundled free with every Bumper-to-Bumper plan and available as a standalone annual membership for any vehicle owner.

Emergency Towing

Flatbed and winch towing to the nearest partner workshop, up to 50 km free per incident under standard plans. Available for cars, SUVs, and light commercial vehicles.

Battery Jump-Start

On-site jump-starts for dead or drained batteries. If the battery can't hold charge, our technician can arrange an on-the-spot replacement at partner pricing.

Flat Tyre Change

We fit your spare wheel on the spot, free of charge. If no spare is available, we tow the vehicle to the nearest tyre shop within your coverage radius.

Lockout Assistance

Locked your keys inside? Our certified technicians use non-destructive entry tools to safely unlock your vehicle without damaging the doors or locks.

Emergency Fuel Delivery

Run out of petrol or diesel on the road? We deliver enough fuel to get you to the nearest station. Fuel cost is billed at prevailing rates; delivery is free.

Winching & Recovery

Stuck in mud, sand, or a ditch off the main road? Our recovery vehicles are equipped with winches to safely pull your vehicle back onto solid ground.

Minor On-Site Repairs

Loose belts, hose clamps, fuses, and other quick mechanical fixes are handled on-site whenever possible, so you don't need a tow for small issues.

Post-Accident Assistance

In the event of a minor collision, we coordinate emergency towing, connect you with our claims team, and help arrange transport to your next destination.

Trip Interruption Support

If a covered breakdown happens more than 100 km from home, eligible plans include reimbursement toward local accommodation or alternate transport.

In An Emergency

How To Request Roadside Help

1
Call Or Tap SOS

Dial our 24/7 hotline or use the SOS button in the DriveZenoGuard app to alert dispatch instantly.

2
Share Your Location

Confirm your GPS location and describe the issue so we can dispatch the right kind of technician.

3
Track Your Rescue

Get live ETA updates and technician details by SMS or through the app while help is on the way.

4
Get Back On The Road

Issue resolved on-site or vehicle towed to a partner garage, with cashless settlement where applicable.

Roadside technician assisting vehicle
Coverage & Eligibility

Who's Covered And Where

Roadside assistance is included automatically with every Bumper-to-Bumper protection plan and can also be purchased as a standalone annual membership. Coverage applies to private cars, SUVs, and light commercial vehicles registered in India, regardless of make or model.

All 28 States National & State Highways Urban & Semi-Urban Roads Unlimited Call-Outs*
  • Available to the registered owner and any authorized driver of the vehicle.
  • Standalone membership activates 48 hours after purchase; bundled cover is active from your plan's start date.
  • Towing distance and number of free call-outs vary by plan tier — see your policy schedule for exact limits.

*Subject to fair-usage limits outlined in your plan document. Remote or restricted-access areas may have extended response times.

Common Questions

Roadside Assistance FAQ

It's included free with the Bumper-to-Bumper plan. Powertrain Guard customers and vehicles without an active protection plan can add it as a separate annual membership starting at ₹1,499/year.

Average response time is around 30 minutes in urban and semi-urban areas. Response times may be longer on remote highways or during extreme weather due to accessibility constraints.

Towing to the nearest partner workshop is free up to the distance limit stated in your plan (typically up to 50 km per incident). Towing beyond that distance, or to a non-partner garage, may involve an additional per-km charge.

We deliver fuel to you free of charge, but the cost of the fuel itself is payable by you at prevailing local rates, in line with standard practice for emergency fuel delivery services.

Coverage is tied to the registered vehicle, not the driver. As long as the vehicle itself has an active DriveZenoGuard plan or standalone membership, any authorized driver can request assistance.

If the issue can't be fixed roadside, our technician arranges a tow to the nearest partner workshop within your coverage limit, and our claims team takes over from there to coordinate repairs.