Terms & Conditions

1. Acceptance & Structure of Service Agreement

By purchasing, enrolling in, renewing, or attempting to file a claim under any protection plan provided by DriveZenoGuard, you explicitly confirm your agreement to be legally bound by all terms, conditions, limitations, and operational protocols described within this master document. This Agreement represents the complete contractual understanding between DriveZenoGuard ("Company," "We," or "Us") and the verified vehicle policyholder ("Customer," "You," or "Owner").

No verbal promise, statements made by third-party auto sales representatives, or unwritten representations shall modify, override, or replace any term within this contract. DriveZenoGuard reserves the right to periodically update these terms to comply with evolving state or federal automotive service standards. Continued usage of our network services following any modifications constitutes your formal acceptance of the updated terms.

2. Vehicle Eligibility, Inspection & Activation

DriveZenoGuard protection plans are strictly designed for standard consumer and select commercial vehicles that satisfy our preliminary qualification benchmarks. To remain eligible for active coverage, vehicles must comply with the following mandatory criteria:

• Mandatory Inspection Period: Prior to final policy issuance, every vehicle must complete a mandatory multi-point inspection at a DriveZenoGuard certified partner facility or submit a verified digital diagnostic scan.
• Pre-Existing Conditions Exclusion: Mechanical breakdowns, fluid leaks, structural failures, or fault codes present prior to policy purchase or during the standard 30-day / 1,000-km initial waiting period are explicitly non-covered.
• Odometer Integrity & Misrepresentation: The vehicle’s odometer must remain functional at all times. Any intentional tampering, disconnect, alteration, or failure to disclose an inaccurate mileage reading immediately voids the entire policy without refund eligibility.
• Title & Registration Requirements: Covered vehicles must maintain valid, legal state registration. Vehicles carrying salvaged, junk, flooded, rebuilt, or total-loss titles are strictly ineligible for coverage under any circumstances.

3. Policyholder Maintenance Responsibilities

To keep your DriveZenoGuard warranty active and valid, you must properly maintain your vehicle in accordance with the Original Equipment Manufacturer (OEM) recommended service schedule. Failure to perform routine maintenance may lead to claim denials if the failure is directly linked to service neglect.

Policyholders are required to retain all verifiable paper or digital service records (including itemized repair orders, technician signatures, and receipts for motor oil, filters, coolant, and transmission fluid replacements). In the event of a major engine or transmission claim, DriveZenoGuard reserves the right to request up to 24 months of maintenance proof prior to approving claim payouts.

4. Detailed Repair & Claims Authorization Process

DriveZenoGuard operates an efficient Direct Cashless Repair Settlement Network across over 1,200+ accredited automotive repair centers. To guarantee direct payment processing between DriveZenoGuard and the repair facility, all repair procedures must strictly follow the authorization steps detailed below:

5. Detailed Exclusions & Coverage Limitations

While DriveZenoGuard provides extensive coverage across critical mechanical and electrical systems, specific components, environmental events, and user behaviors are explicitly excluded from policy payouts:

6. 24/7 Roadside Assistance Terms & Limits

All active DriveZenoGuard protection plans include complimentary emergency roadside dispatch services operated 24 hours a day, 365 days a year nationwide. Roadside support services are subject to the operational limits outlined below:

• Emergency Towing Limits: Complementary towing coverage is provided up to a maximum distance of 50 km per event to the nearest DriveZenoGuard certified workshop. Any mileage exceeding 50 km will be billed directly to the driver at standard regional per-km tow rates.
• Battery Jump-Starts & Flat Tires: On-site emergency jump-starts and installation of your vehicle’s inflated spare tire are provided free of charge. If no usable spare tire is available, towing limits apply.
• Emergency Fuel Delivery: Up to 5 liters of emergency fuel (gasoline or diesel) will be delivered to your stranded location. While dispatch labor is covered, the actual retail cost of the delivered fuel must be paid by the driver at the point of service.
• Lockout & Key Recovery: Assistance is provided to unlock your vehicle if keys are locked inside. Key replacement, transponder re-programming, or locksmith cutting charges are not covered.

7. Cancellations, Policy Refunds & Plan Transfers

DriveZenoGuard believes in complete transparency and offers fair policy cancellation procedures alongside seamless plan transferability to boost your vehicle’s resale value.

Plan Transferability to New Owner: If you sell your covered vehicle to a private buyer during your policy term, you may transfer the remaining duration of your protection plan to the new owner. To initiate a transfer, you must submit a Transfer Request Form along with a copy of the bill of sale and a ₹300 transfer fee within 15 days of vehicle ownership change.

8. Governing Law, Limitation of Liability & Arbitration

This Agreement, its interpretation, and any legal disputes arising out of or relating to your coverage shall be governed by and construed in accordance with the laws of the applicable state or federal jurisdiction without regard to conflict of law principles.

Under no circumstances shall DriveZenoGuard, its parent company, affiliates, or repair network partners be liable for indirect, incidental, consequential, special, or punitive damages—including but not limited to loss of time, lost wages, vehicle rental expenses beyond policy limits, commercial loss, or emotional distress—arising out of mechanical failures or repair delays. Any unresolved dispute arising under this contract shall be settled exclusively through binding individual arbitration rather than court proceedings.